Product category:
Chromatographs: gas
News Release from: Agilent Technologies Europe
Edited by the Laboratorytalk Editorial
Team on 11 May 2006
Replacement instruments at no charge
Under the new Agilent Services Guarantee program any Agilent analytical lab instrument covered by a service agreement that cannot be repaired will be replaced
Agilent Technologies has introduced the Agilent Services Guarantee program, under which any Agilent analytical lab instrument that cannot be repaired will be replaced if covered by any Agilent service agreement "We want to demonstrate how serious we are about keeping customers' labs running," said May Van, vice president and general manager of Laboratory Services Solutions, Life Sciences and Chemical Analysis
This article was originally published on Laboratorytalk on 30 Jun 2008 at 8.00am (UK)
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"Agilent instrumentation is built with high performance and reliability standards, and our world-class support engineering team is dedicated to further protecting our customers' investments".
"This program shows how confident we are in the quality of our products and services -- and how important customer satisfaction is to us." Agilent follows a formal escalation process to resolve any analytical-hardware issue that cannot be resolved with the first repair attempt.
The Agilent Services Guarantee program fortifies the process and the resolution.
First, key managers and technical experts address the issue.
If the issue still isn't resolved to the customer's satisfaction, the instrument is replaced at no charge.
A recent survey indicates that 98% of Agilent customers worldwide are satisfied with Agilent service engineers.
Agilent service engineers average 10 years of experience, including rigorous and continuous training from Agilent.
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