Product category:
Laboratory information management system (LIMS)
News Release from: Labtronics
Edited by the Laboratorytalk Editorial
Team on 10 March 2004
Winner of customer service award
Labtronics is the 2004 recipient of the Frost and Sullivan customer service innovation award
Labtronics is the 2004 recipient of the Frost and Sullivan customer service innovation award To choose the award recipient, the analyst team tracks all customer service innovation and new system implementation in the industry
This article was originally published on Laboratorytalk on 20 Jul 2001 at 8.00am (UK)
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This is accomplished through interviews with market participants, extensive secondary research, and customer surveys.
Also considered is whether industry adoption of similar systems followed the previous innovation.
Competitors are then compared and ranked for relative position.
The company chosen to receive the award is determined to hold the number one industry ranking.
In selecting Labtronics as the award recipient, Frost and Sullivan noted that Labtronics has a history of creating products that enable information technology to deliver the promise of increased operational efficiency.
As a direct result, Labtronics is widely seen as the best-in-class vendor and partner-of-choice for instrument interfacing.
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