Product category:
Laboratory information management system (LIMS)
News Release from: Quality Systems International (UK)
Edited by the Laboratorytalk Editorial
Team on 07 July 2003
Personalised online support for Lims
users
User support website is a portal to updates, documentation, information and support on all aspects of the company's Lims products
Accessible from the QSI website, or by a personalised URL, QSI's user support website is a portal to updates, documentation, information and support on all aspects of the company's Lims products As the first supplier to implement web-based Lims, QSI says it is uniquely placed to offer comprehensive support services via the internet, the only truly global communications medium
This article was originally published on Laboratorytalk on 18 Dec 2006 at 8.00am (UK)
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A news and features section provides news items and information about new developments and products, but for many Lims users the site's interactive support facilities will be of paramount importance.
Software updates, bug fixes and new code for expanded functionality are all accessible from the site.
From any location, QSI's users are linked to the company's central archive in the USA, from where not only code but also general and client-specific documentation is available for downloading, as well as technical advice on WinLims and Crystal Reports, the WinLims reporting tool.
The emphasis is on security, so that other than general information, users can only access material relevant to their specific installation.
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