Product category:
Laboratory information management system (LIMS)
News Release from: Quality Systems International (UK) | Subject: WinLims
Edited by the Laboratorytalk Editorial
Team on 07 April 2005
Training cuts Lims failures
Training can be provided for all job functions, from lab technician to system administrator, and accommodate different levels of computer literacy.
One of the commonest reasons that Lims systems fail - or are seen to fail - is poor user acceptance of the system QSI says WinLims has an exceptional history of successful installations - over 600 world wide - and the company believes that the quality of its client training programmes is a key factor in achieving that success
This article was originally published on Laboratorytalk on 18 Dec 2006 at 8.00am (UK)
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"Over 60% of other suppliers' Lims installations fail" said Clive Collier of QSI, "One reason can be that inadequate user training leads to a lack of confidence in the system and an impression that it is difficult to use.
"We always provide tailored training courses to each client company, mostly on-site and using the actual equipment supplied.
"We can even use a copy of the customer's own data to make the training totally realistic, while avoiding any risk to the live system".
Training can be provided for all job functions, from lab technician to system administrator, and accommodate different levels of computer literacy.
General user training is augmented by courses covering specific topics from instrument interfacing to the sophisticated Business Objects Crystal reporting module.
"We would use a client's own instruments for an interfacing course, and show how to interface them to WinLims", said Collier.
""With the reporting module, we would recommend initial on-site training followed by an advanced course after six months or so.
"Some of our larger clients prefer us to train one of their staff to do their own internal training.
"We don't regard client training as just another item on the delivery note, it's a vital component that makes all the difference.".
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